Policies

Shipping

All orders are currently shipped via United States Postal Service. Orders usually ship within 2 days, unless an item is made to order, in which case you will be contacted with estimated delivery time.

Satisfaction 

The terms ‘handcrafted’ and ‘handmade’ are thrown around pretty liberally these days, so much so that’s it is tough to know what that even means anymore. I can’t speak for anyone else, but here at Otis James Nashville that means that nothing is automated. Every article is started and completed with a strong attention to detail. We stitch by machine when a machine stitch makes the most sense and stitch by hand when only hand work will do. Every necktie is completed with a hand-stitched slip-stitch that runs the entire length of the tie. Each bow tie features buttons and buttonholes stitched entirely by hand. No shortcuts. Every cap is handmade, from start to finish. Nothing is automatic or easy.

Because we put forth so much time and work in each item we produce, we expect nothing but the highest level of satisfaction from anyone who receives one of these handcrafted items. So let us know what you think. Within reason, we will do everything we can to ensure any item sold performs to its maximum capability.

And please be sure to check out the care instructions for tips on caring for your handcrafted item.

Sincerely,
– Otis